freight and Delivery

Please allow 5 to 10 working days for delivery within Australia metropolitan regions.

Please note that you can track your order for an Estimated Time of Arrival from the Fastway Couriers website – http://www.fastway.com.au/courier-services/track-your-parcel?l=

Please note that you will have to sign for your order.

If you are not available to sign for your order, Fastway Couriers will leave a note with instructions for pick up.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control, or foresight including but not limited to, any delay caused by an incorrect delivery address and / or contact numbers being provided to us.

Please allow 7 to 21 working days for orders delivered to regional locations within Australia.

Please note that you can track your order for an Estimated Time of Arrival from the Fastway Couriers website – http://www.fastway.com.au/courier-services/track-your-parcel?l=

Please note that you will have to sign for your order. 

If you are not available to sign for your order, Fastway Couriers will leave a note with instructions for pick up.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

While we offer shipping at a fixed rate price, we cannot guarantee this price for certain regional or remote areas in Australia due to adjustments in delivery method/providers. If that is the case, we will contact you regarding additional costing for delivery. 

contact us

Contacting Customer Service

If you have any questions or queries relating to your order, please include the following details when you reach out so that we can assist you in the fastest way possible:

Your Name                     

Date your order was placed, if applicable

Your Sales Order Reference Number, if available

Your Tracking Number, if applicable

Brief description of the problem you are experiencing

If you email us directly we will investigate your enquiry and get back to you as soon as possible.

Our email details are [email protected] otherwise you can call us on 0418 642 722.